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Services

First-class advice from the manufacturer

Our services cover everything from technical consulting and architecture to the integration of our solutions in the cloud, hybrid cloud, or on-premises environment. We provide all necessary out-of-the-box components to increase your digital security in a safe, simple, and swift way.

Analyze, design, and implement

Combat data breaches, identity theft, and more. Get a Public Key Infrastructure (PKI) solution to address not only your current risks but also your future needs.

Using best practices and proven methodologies, our team can plan, design, implement and support your solution to help you exceed internal and external performance commitments!

Define your timeline, and our IT experts will ensure every detail launches on time! Working closely with you to define your business requirements, our team develops a solution to meet current and future needs in all aspects of your environment. Throughout the deployment, we continuously test functionality to ensure your goals are achieved.

Services – Project Management

Your dedicated project manager is your single point of contact throughout your entire project. With unrelenting attention to detail, your project manager ensures your solution meets the highest standards.

We provide a wide range of project manager methodologies from waterfall to agile and tailor ourselves to the needs of our customers. Deliver projects to meet business objectives within budget and schedule controls is our creed.

Support

On-call period*


Mon-Fri
0:00 - 06:00
-
06:00 - 08:00
Extended
08:00 - 17:00
Standard
17:00 - 22:00
Extended
22:00 - 24:00
-

Sat
0:00 - 06:00
-
06:00 - 08:00
-
08:00 - 17:00
-
17:00 - 22:00
-
22:00 - 24:00
-

Sun
0:00 - 06:00
-
06:00 - 08:00
-
08:00 - 17:00
-
17:00 - 22:00
-
22:00 - 24:00
-
* Cet without public holidays: January 1st, 2nd, Good Friday, Easter Monday, May 1st, Ascension Day, Whit Monday, August 1st, December 25th, 26th

Content of Support Contract

Services
Support Service Time
Bronze
Standard
Silver
Standard
Gold
Standard
Platinum
Standard
Services
Extended Service Time
Bronze
Silver
Gold
Platinum
Services
Initial response time (max.) on severity:
-Critical
-High
-Medium
Bronze
next business day
3 days
1 week
Silver
2h
4h
next business day
Gold
2h
4h
next business day
Platinum
1h
2h
8h
Services
Support portal / handling and validation
Bronze
Silver
Gold
Platinum
Services
Analysis and planning
Bronze
Silver
Gold
Platinum
Services
Improvements, minor updates
Bronze
Silver
Gold
Platinum
Services
Troubleshooting (Incident Management)
Bronze
Silver
Gold
Platinum
Services
Monthly coordination meeting
Bronze
Silver
Gold
Platinum
Services
On-site support if required (libC is responsible for the decision)
Bronze
Silver
Gold
Platinum
Services
Travel time and expenses
Bronze
Silver
Gold
Platinum
Services
Escalation of incidents to other supplier (e.g. HSM)
Bronze
Silver
Gold
Platinum
Services
Number of Users
Bronze
2
Silver
5
Gold
10
Platinum
20
Services
Escrow Agreement
Bronze
Silver
Gold
Platinum
Services
Fast track hardware replacement within 4h
Bronze
Silver
Gold
Platinum

Legend:

  Service included

  Service will be charged separately based on time & material

 Service not available

Support

Support continues after we complete a project to meet your ongoing business needs. Our engineers can provide phone, onsite, emergency, or scheduled support.

GET Support

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